Novalac Privacy Policy

United Pharmaceuticals (55, avenue Hoche, 75008 Paris, France) is the controller of your personal data, with the meaning of the regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

A controller is the person which determines the purposes and means of the processing of personal data.

As a controller, United Pharmaceuticals is required to provide you with the following information on how your personal data are processed when you use the website www.novalac.com and, if applicable, when you submit a request via the contact application form. 

To ease your good understanding, this information has been designed as regards the type of your request. Please carefully read the relevant information and contact us for any question.

The processing of your cookies is detailed in the Novalac Cookies Policy displayed in the website www.novalac.com

When you submit a request via the website www.novalac.com, the following personal data are automatically processed: date of request, language, IP address, name, first name, country, email, telephone number, nature of your request and your request.

These data are processed for storage purpose only for one year and then, destroyed, because most of these data (name, first name, contact details, nature of the request and request itself) are actually processed for different purposes, described below, depending on your situation (application, complaint, request for information, etc.). Please refer to the relevant section below. The processing conditions that will apply will be those provided in the section relating to your situation.

You apply for a position at Novalac Nutrition and Health Group, spontaneously or in reference to a job description position displayed on the website www.novalac.com

In order to evaluate your application, United Pharmaceuticals will process the following personal data: your identity, your contact references, information about your professional experience and academic background. Professional references may be requested. Health data may also be processed if your application involves specific workstation layout (disabled worker). In the event your application is chosen, the following personal data will be processed: a current criminal record, your social security number (or equivalent), your driver license number and a copy of your diplomas.

The purpose of the processing of your data is to organize interviews and to evaluate your application by ensuring that you have the adequate professional experience and diplomas listed in your resume. As result, the processing of your data is based on pursued by United Pharmaceuticals.

In the event your application is selected, your personal data will be processed in order to finalize the recruitment process and to conclude a contract. This means that the processing of your data will be necessary to take steps prior to entering into a contract, according to GDPR.

If your application involves the processing of health data, please note that this processing will be based on article 9.2, b) of GDPR which allows such data processing when it is necessary  for carrying out your obligations and exercising specific rights of United Pharmaceuticals or the data subject (you) in the field of employment.

Last, you may be asked to answer a personality questionnaire and perform cognitive tests to complete the evaluation of your application. The tool used will issue an evaluation report. We draw your attention to the fact that this report is one of the elements taken into account in the evaluation of your application and does not give rise to any automated decision regarding your application. The invitation you will receive to pass this test will contain all the information you need to know about the protection of your personal data.

The services of the Novalac Nutrition and Health Group involved in your application or in the recruitment process will access to your data. These services can be located within United Pharmaceuticals, one of the Novalac Nutrition and Health Group’s subsidiaries located in European Union or in Switzerland. We inform you that Switzerland benefits from a decision of the European Commission issued on July 26, 2000, which states that this country imposes adequate legal requirements with regard to the protection of personal data. Finally, your data may be accessible to local authorities.

Your data will be kept at least for the duration of the recruitment process and for maximum 2 years after our last contact. Your data will then be archived in accordance with applicable regulations, and destroyed.

You have the right to access, rectify and limit your data. You also have rights, erasure and opposition, to the extent permitted by laws and regulations. Finally, you have the right to define guidelines regarding the fate of your personal data after your death.

You can exercise these rights by contacting: United Pharmaceuticals, 55 avenue Hoche - 75008 Paris - France, tel. 01.55.37.22.22, fax: 01.40.55.48.48, secretariat@novalac.com

Finally, you have the right to file a claim with the CNIL located at 3, Place de Fontenoy - TSA 80715 - 75334 Paris CEDEX 07

In order to process your request, United Pharmaceuticals shall process your personal data: name, address, email address, telephone, function and title, name of your company. 

The processing of your personal data is for business and commercial purposes only and in particular, to answer to your request of commercial and/or business information. As a result, the processing of your data is based on legitimate interests pursued by United Pharmaceuticals.

The services of the Novalac Nutrition and Health Group will access to your data. These services can be located within United Pharmaceuticals, one of the Novalac Nutrition and Health Group’s subsidiaries located in European Union or in Switzerland. We inform you that Switzerland benefits from a decision of the European Commission issued on July 26, 2000, which states that this country imposes adequate legal requirements with regard to the protection of personal data. Finally, your data may be accessible to local authorities.

Your data will be kept at least for maximum 2 years after our last contact. Your data will then be archived in accordance with applicable regulations, and destroyed. 

You have the right to access, rectify and limit your data. You also have rights, erasure and opposition, to the extent permitted by laws and regulations. Finally, you have the right to define guidelines regarding the fate of your personal data after your death.

You can exercise these rights by contacting: United Pharmaceuticals, 55 avenue Hoche - 75008 Paris - France, tel. 01.55.37.22.22, fax: 01.40.55.48.48, secretariat@novalac.com

Finally, you have the right to file a claim with the CNIL located at 3, Place de Fontenoy - TSA 80715 - 75334 Paris CEDEX 07

• You are a healthcare professional exercising outside of France

United Pharmaceuticals process your personal data to give you the partner's contact information in the country where you practice so that you can contact him or, if there are no partner in your country of practice, to handle your request.

In both situations, United Pharmaceuticals will process the following personal data: your name, first name, address, email, telephone, function and title.

Your data will be processed in order to give you the partner's contact details of the country where you work or to answer your request. As a result, the processing of your data is based on legitimate interests pursued by United Pharmaceuticals.

The services of the Novalac Nutrition and Health Group will access to your data. These services can be located within United Pharmaceuticals, one of the Novalac Nutrition and Health Group’s subsidiaries located in European Union or in Switzerland. We inform you that Switzerland benefits from a decision of the European Commission issued on July 26, 2000, which states that this country imposes adequate legal requirements with regard to the protection of personal data. Finally, your data may be accessible to local authorities.

Your data will be kept at least for maximum 2 years after our last contact. Your data will then be archived in accordance with applicable regulations, and destroyed. 

You have the right to access, rectify and limit your data. You also have rights, erasure and opposition, to the extent permitted by laws and regulations. Finally, you have the right to define guidelines regarding the fate of your personal data after your death.

You can exercise these rights by contacting: United Pharmaceuticals, 55 avenue Hoche - 75008 Paris - France, tel. 01.55.37.22.22, fax: 01.40.55.48.48, secretariat@novalac.com

• You are a healthcare professional exercising in France

We recommend you to reach the following number: 0 800 330 630 or to send your request to the address appearing on the site www.laboratoires-novalac.fr

However, if you wish to send us your request via this website, we invite you to read the information below.

In order to process your request, United Pharmaceuticals shall process your personal data: name, address, email address, telephone, function and title. 

The processing of your personal data is for answering to your request. As a result, the processing of your data is based on legitimate interests pursued by United Pharmaceuticals.

The services of the Novalac Nutrition and Health Group will access to your data. These services can be located within United Pharmaceuticals, one of the Novalac Nutrition and Health Group’s subsidiaries located in European Union or in Switzerland. We inform you that Switzerland benefits from a decision of the European Commission issued on July 26, 2000, which states that this country imposes adequate legal requirements with regard to the protection of personal data. Finally, your data may be accessible to local authorities.

Your data will be kept at least for maximum 2 years after our last contact. Your data will then be archived in accordance with applicable regulations, and destroyed. 

You have the right to access, rectify and limit your data. You also have rights, erasure and opposition, to the extent permitted by laws and regulations. Finally, you have the right to define guidelines regarding the fate of your personal data after your death.

You can exercise these rights by contacting: United Pharmaceuticals, 55 avenue Hoche - 75008 Paris - France, tel. 01.55.37.22.22, fax: 01.40.55.48.48, secretariat@novalac.com

Finally, you have the right to file a claim with the CNIL located at 3, Place de Fontenoy - TSA 80715 - 75334 Paris CEDEX 07

• If you are located outside of France

United Pharmaceuticals will not handle your notification but will give you the partner's contact information in the country where you are located so that you can contact him. Please note that you can notify and adverse health event, including the communication of health data, by calling the telephone number (hotline) appearing on the product concerned.

United Pharmaceuticals will process the following personal data: your name, first name, address, email, telephone, function and title.

Your data will be processed in order to give you the partner's contact details of the country where you are lIf you are located outside of Franceocated. As a result, the processing of your data is based on legitimate interests pursued by United Pharmaceuticals.

The services of the Novalac Nutrition and Health Group will access to your data. These services can be located within United Pharmaceuticals, one of the Novalac Nutrition and Health Group’s subsidiaries located in European Union or in Switzerland. We inform you that Switzerland benefits from a decision of the European Commission issued on July 26, 2000, which states that this country imposes adequate legal requirements with regard to the protection of personal data. Finally, your data may be accessible to local authorities.

Your data will be kept at least for maximum 2 years after our last contact. Your data will then be archived in accordance with applicable regulations, and destroyed. 

You have the right to access, rectify and limit your data. You also have rights, erasure and opposition, to the extent permitted by laws and regulations. Finally, you have the right to define guidelines regarding the fate of your personal data after your death.

You can exercise these rights by contacting: United Pharmaceuticals, 55 avenue Hoche - 75008 Paris - France, tel. 01.55.37.22.22, fax: 01.40.55.48.48, secretariat@novalac.com

Finally, you have the right to file a claim with the CNIL located at 3, Place de Fontenoy - TSA 80715 - 75334 Paris CEDEX 07

•  If you are located in France

We recommend you to reach the following number: 0 800 330 630 or to send your notification to the address appearing on the site www.laboratoires-novalac.fr

However, if you wish to send us your request via this website, we invite you to read the information below.

If you are the person who notifies the adverse health event, your last name, first name, professional or personal contact details (email, telephone and postal address) and, if applicable, your title or function will be processed. In addition, the following data relating to the child concerned will be processed: age group, sex, health data such as allergies, symptoms (fever, diarrhea, etc.) and the results of analysis stool of the child.

The purpose of processing this data is to enable the prevention, monitoring, evaluation and management of adverse health events by United Pharmaceuticals. From a practical point of view, the processing has the following purposes:

• the collection, recording, analysis, monitoring, documentation, transmission and retention of data on adverse health events. Where appropriate, statistics may be established.
• the interaction management by United Pharmaceuticals with the person who has notified the adverse health event or the health professional who may be questioned in order to obtain, in the respect of medical confidentiality, details of the adverse health event reported.

The services of the Novalac Nutrition and Health Group will access to your data. These services can be located within United Pharmaceuticals, one of the Novalac Nutrition and Health Group’s subsidiaries located in European Union or in Switzerland. We inform you that Switzerland benefits from a decision of the European Commission issued on July 26, 2000, which states that this country imposes adequate legal requirements with regard to the protection of personal data. Finally, your data may be accessible to local food and Health authorities.

Your data will be kept at least for maximum 2 years after our last contact. Your data will then be archived in accordance with applicable regulations, and destroyed. 

You have the right to access, rectify and limit your data. However, we inform you that you do not have the right to object to the processing of personal data processed, the right to ask for the cancellation or finally, the right to portability given the fact that the data processing is due to a legal obligation borne by United Pharmaceuticals.

You can exercise these rights by contacting: United Pharmaceuticals, 55 avenue Hoche - 75008 Paris - France, tel. 01.55.37.22.22, fax: 01.40.55.48.48, secretariat@novalac.com

Finally, you have the right to file a claim with the CNIL located at 3, Place de Fontenoy - TSA 80715 - 75334 Paris CEDEX 07

For your complete information, the regulations require United Pharmaceuticals to collect proof that it has informed the person concerned by the adverse health event, in accordance with the GDPR. You will be asked to confirm in writing.

A complaint is a claim relating to the quality or availability of a Novalac product that is not related to the health of the person who consumed it. United pharmaceuticals reminds you not to communicate any health data.

• If you are located outside of France

We recommend that you contact your local partner for details. If there is no local partner, we will handle your request.

In both situations, United Pharmaceuticals will process the following personal data: your name, first name, address, email, telephone.

Your data will be processed in order to give you the partner's contact details of the country where you are and if there is no partner in your country, to answer your request. As a result, the processing of your data is based on legitimate interests pursued by United Pharmaceuticals.

The services of the Novalac Nutrition and Health Group will access to your data. These services can be located within United Pharmaceuticals, one of the Novalac Nutrition and Health group’s subsidiaries located in European Union or in Switzerland. We inform you that Switzerland benefits from a decision of the European Commission issued on July 26, 2000, which states that this country imposes adequate legal requirements with regard to the protection of personal data. Finally, your data may be accessible to local authorities.

Your data will be kept at least for maximum 2 years after our last contact. Your data will then be archived in accordance with applicable regulations, and destroyed. 

You have the right to access, rectify and limit your data. You also have rights, erasure and opposition, to the extent permitted by laws and regulations. Finally, you have the right to define guidelines regarding the fate of your personal data after your death.

You can exercise these rights by contacting: United Pharmaceuticals, 55 avenue Hoche - 75008 Paris - France, tel. 01.55.37.22.22, fax: 01.40.55.48.48, secretariat@novalac.com

Finally, you have the right to file a claim with the CNIL located at 3, Place de Fontenoy - TSA 80715 - 75334 Paris CEDEX 07

• If you are located in France

We recommend you to reach the following number: 0 800 330 630 or to send your notification to the address appearing on the site www.laboratoires-novalac.fr

However, if you wish to send us your request via this website, we invite you to read the information below.

United Pharmaceuticals will process the following personal data:

If you are the person who transmits the information relating to the claim: your name, first name, professional or personal contact details (email, telephone and postal address) and if so, your title or function will be processed. The nature of your request (complaint, request for information), the product concerned (e.g. batch number); the person who recommended the consumption of the product as well as the duration of the use of the product. In addition, the following child-related data may be processed: age group.

United Pharmaceuticals process your personal data in order to respond to you. The processing of your personal data also allows United Pharmaceuticals to establish anonymous statistics that do not reveal your personal data, in order to improve the quality of Novalac products or to be informed on a need in a country not already supplied.

The services of the Novalac Nutrition and Health Group will access to your data. These services can be located within United Pharmaceuticals, one of the Novalac Nutrition and Health Group’s subsidiaries located in European Union or in Switzerland. We Ginform you that Switzerland benefits from a decision of the European Commission issued on July 26, 2000, which states that this country imposes adequate legal requirements with regard to the protection of personal data. Finally, your data may be accessible to local authorities.

Your data will be kept at least for maximum 2 years after our last contact. Your data will then be archived in accordance with applicable regulations, and destroyed. 

You have the right to access, rectify and limit your data. You also have rights, erasure and opposition, to the extent permitted by laws and regulations. Finally, you have the right to define guidelines regarding the fate of your personal data after your death.

You can exercise these rights by contacting: United Pharmaceuticals, 55 avenue Hoche - 75008 Paris - France, tel. 01.55.37.22.22, fax: 01.40.55.48.48, secretariat@novalac.com

Finally, you have the right to file a claim with the CNIL located at 3, Place de Fontenoy - TSA 80715 - 75334 Paris CEDEX 07